Francis Grose, owner of Kelynack Camping and Caravan Park, near St Just, turned to Wildanet for help after his guests kept losing their WiFi connection. The result is a new hyperfast broadband service and WiFi network around 40 times faster than the park was previously able to offer.
Kelynack (which means holly grove in Cornish) is nestled beside a stream in the beautiful Cot Valley, west Cornwall, offering tent, caravan and motor home pitches, plus static caravans and self-catering accommodation.
The remote location means the site is a huge hit with visitors but accessing high-speed and high-quality internet connection was an issue, with about 16Mbps to 18Mbps the best they could offer guests staying on the site.
“One of the things our customers would ask is could we provide good WiFi and, hand on heart, before Wildanet arrived, obviously we couldn’t,” explained Francis. “We were really struggling because people would get logged on and they would lose their connection. It was an absolute nuisance and I could spend an hour a day helping people get on the WiFi. But you can only get so much out of 16Mbps.
“For some of our guests it was particularly problematic as they were relying on the service for remote working while they holidayed with their family.”
Getting a physical broadband connection to the site wasn’t straightforward and Francis had contacted other internet providers in the past for help but without success.
Wildanet’s team came up with an innovative hybrid solution which involved using an antenna on a nearby house send the signal to bring an ultrafast connection to Kelynack, boosting connectivity to around 1Gbps.
“The biggest difference it’s made to my business is peace of mind,” said Francis.
“It’s made campers a lot happier too. Mum or dad can do their work, children can play their games. And it’s taken the stress out of my job, as far as wifi’s concerned, now it’s straight on. It’s a win-win situation.”
Francis says the switch over was easy, with installation carried out within just 1 day, once the relevant surveys and assessments had been completed.
“If there’s anybody else in this situation who wants more broadband, I would definitely recommend Wildanet,” said Francis. “They’ve been really good to me and nothing seems to have been too much trouble. It’s made my life a lot easier.”