NETWORK STATUS UPDATE
We are aware that some customers are experiencing slower speeds, we are putting extra resources in place over the next few weeks. However, our network is running at very high utility and that has an impact upon customer experience, to reduce the demand on our support engineers we will, unfortunately, be suspending our speed guarantee until 30th June 2020.
Protecting our clients through business continuity planning
At Wildanet we are committed to delivering the best possible service to our customers and are very conscious of the potential impact of the Coronavirus (COVID-19).
We are pleased to be able to reassure all our customers and partners that we have put the appropriate procedures and preparations in place in accordance with the official advice on dealing with Coronavirus (COVID-19) and will amend our processes and procedures if that advice changes.
Preventative procedures
To minimise potential risks for our customers and team we have introduced the following procedures:
- All installers have been issued with wipes which will be used prior to and during installation projects, including a wipe down of surfaces on the completion of an installation
- Staff will politely refuse handshakes until the risk is reduced
- No Wildanet team members will be travelling internationally and none have visited high risk areas in the last 30 days.
- In line with Government advice any team member showing symptoms of a fever or persistent cough will self-isolate for 7 days
- All staff have been issued with guidelines on how best to guard against infection
Supply chain
We use UK based suppliers who have been working with us since we commenced operations and we are not expecting any issues with supply in the short to medium term.
WIldanet is focused on providing our usual high levels of service and support for all our customers. Our stock holding should provide new customers with reassurance that installation schedules will be met and that unexpected needs can still be fulfilled. If you have an urgent need for connectivity please let us know and we’ll do our best to help.
While it is very much ‘business as usual’ at Wildanet, we have taken the appropriate measures based on the Government’s advice.
If you have any questions regarding business continuity, or have any immediate needs that we can help with, please don’t hesitate to contact us.
Ian Calvert
CEO
Connecting Our Customers
142
"We are now connected with Wildanet and I’m opening lots of things at the same time just because I can. It’s awesome!"
"Thanks you Wildanet! I’ve waited 7 months to do an update on my mac. Finally done!"
"Wildanet, thank you! I never knew having decent internet would transform our little village so much."
"Just had Wildanet fitted this morning and it feels like it has changed my life! I spend so much time in Costa Coffee for the internet and I can not work from home!"
"As a family who play a lot of console games, we need fast, reliable internet. Using Wildanet it took around 5 minutes to download an update that would have taken all night on our previous network"
"Having now had Wildanet internet, I can say it’s well worth it. Their customer service is hands down better than other providers – you phone them and someone actually answers the phone within seconds!"
"It took me more than 24 hours to upload videos for work, now I can do it in 30 seconds!"
"Amazing quick installation, really friendly and personal customer service, and thank goodness we don’t have to deal with our previous provider anymore!"
"Dealing with Wildanet had been a joy. Being a rural pub is hard at the best of time, but being a rural pub with speeds of just 0.5 Mbps has been frustrating – for us as well as our customers."
"It’s been fantastic! The two engineers that fitted the equipment were fantastic. We couldn’t be more pleased with everything. A very good company to deal with and I would highly recommend them to everyone."