Wildanet is an independent Cornish-based internet service provider, bringing high-speed broadband to homes, businesses and communities throughout Cornwall.
Formed in 2017, Wildanet employs over 200 local staff and is investing millions to build a brand new network in parts of Cornwall and Devon that are still without access to fast, reliable internet.
Connecting rural communities is not straightforward and requires local knowledge, specialist technical skills and great customer service. Wildanet provides this unique service with the aim of helping those communities that have been digitally excluded, benefit from fast, reliable internet connectivity.
Our mission is to bring fast, reliable internet to homes and businesses in communities throughout Cornwall.
Our Vision is to erode all digital inequality, removing the digital divide wherever we may find it, we will work tirelessly to deliver digital connectivity to all.
Our customers are at the heart of Wildanet – so you can be confident that we put you first. We exist to provide homes and businesses that have been overlooked and underserviced by other providers with a guaranteed fast and reliable internet solution.
But our commitment to connecting communities doesn’t stop there – we’re installing WiFi in village halls and community centres for residents to access, for free.
Our team, from customer services to the installation engineers, are dedicated to supporting Cornwall and are always on hand to make sure you’re up to speed.
The Wildanet team is a group of advanced network engineers, communication experts and customer service specialists.
We saw first-hand how some rural communities are being routinely overlooked and under serviced by larger internet service providers – so, we decided to put our industry expertise and experience to good use and do something about it.
Every department in Wildanet champions our mission of being the preferred internet provider in Cornwall: whether it’s designing creative network plans, constructing our fibre and radio infrastructure or providing excellent customer services.
By connecting as one team, we’re removing the digital divide in Cornwall, one connection at a time.
We are true to ourselves, our customers and each other – in everything that we do and the way that we do it.
At Wildanet we will continue to channel our passion, expertise and imagination, until everyone has the connectivity they need and deserve.
We trust each other. At Wildanet, everyone can have good ideas, bring new perspectives and experiences.
We go beyond convention to reimagine solutions, products and services for our customers.
We hold a range of independent certifications and memberships that reflect our commitment to quality, security, and doing the right thing by our customers and our community:
Wildanet became a Certified B Corporation in December 2023. B Corp certification is awarded by B Lab, an independent non-profit, to businesses that meet verified standards of social and environmental performance, accountability, and transparency.
To achieve certification, every area of a business is assessed: from how it treats its employees and suppliers to its impact on the local community and environment. For our customers, it means you’re choosing a broadband provider that is legally and independently accountable for more than just profit.
ISO 9001 is the internationally recognised standard for quality management systems, awarded by the United Kingdom Accreditation Service (UKAS). Achieving it means our team at Wildanet has demonstrated consistent processes for delivering services that meet customer and regulatory requirements, and a commitment to continuous improvement. In practical terms, it means the way we plan, install, and support your broadband connection follows a proven, audited quality framework.
ISO 27001 is the international standard for information security management, again certified by UKAS. It confirms that Wildanet has robust systems in place to protect the security, confidentiality, and integrity of customer data. For homes and businesses in Cornwall, it means your personal and payment information is managed to the highest independently verified standards.
Wildanet is a member of ISPA, the UK’s trade association for internet service providers. ISPA membership requires adherence to a code of practice covering customer service, transparency, and ethical conduct. It also gives our customers access to ISPA’s independent dispute resolution process, should it ever be needed.
Wildanet is a member of RIPE NCC (Réseaux IP Européens Network Coordination Centre), the Regional Internet Registry for Europe, the Middle East, and Central Asia. RIPE NCC membership means Wildanet operates its own independent IP address allocation and autonomous network infrastructure, a mark that distinguishes genuine network operators from simple resellers. It is one of the reasons our network performance and reliability is under our direct control, not dependent on a third-party provider.
Wildanet is a proud signatory of the Armed Forces Covenant, a public pledge to support current and former members of the UK armed forces and their families. This includes commitments to fair employment practices, flexible working, and ensuring veterans and service families are not disadvantaged when accessing our services.
