I HAVE NO INTERNET CONNECTION

On the front of your router you should have an orange and red light occasionally flickering on the 5 dots. If there is no light, double check that the cable is plugged in correctly in port 5 on the back of the router.

The first thing to do is disconnect the power to the router for a few minutes and plug it back in. Allow up to 5 minutes for our network to reconnect to the internet. Please then check to see if service has been resorted.

If this doesn’t resolve the issue, please contact on 0800 0699906 or email customer.services@wildanet.com

 

MY INTERNET CONNECTION IS RUNNING SLOWER THAN NORMAL

Please test your connection with a cable directly plugged in the router as this will test the internet to the property and not your WiFi performance. If your test is coming back with the service we are providing, there maybe an issue with coverage.

WiFi coverage is affected by multiple factors that unfortunately we cannot control. This will be dependant on type of property and thickness of walls, how many people are using it and what they’re using it for.

If you currently have network extenders, please restart these as will occasionally lose their connection.

If you would like to extend your coverage, powerline adapters or network extenders are the best option. You can find these online or instore and would recommend TP Links, Devolo or even Mesh Networks. Please feel free to contact us for recommendations.

 

I WOULD LIKE TO CHANGE MY WI-FI NAME AND PASSWORD

Please contact us via our support channels at the bottom of the page and one of our representatives will be able to remotely access and change this.

 

NEED HELP?

Get in touch with us if you have any further support queries. Our dedicated support and customer service teams will be on hand to resolve your issues and discuss any requirements.

Phone: 0800 0699906
Email: customer.services@wildanet.com