As a Cornish internet service provider, Wildanet has a successful history in deploying a wireless network across rural parts of Cornwall. The broadband service provider is investing £50 million to build a brand new high-speed broadband network to connect many areas of Cornwall and therefore aims to digitise operations to meet aggressive growth targets. This demands a “zero-touch” approach involving different departments of the business.
Netadmin is a key part of a streamlined and automated order journey and service provisioning solution, including for instance the Fiber Installation Portal. This ensures hassle-free premise installation and provisioning so that Wildanet can be certain to have properly verified locations and automatically activated new customers – and achieve this without multiple visits. Netadmin’s service monitoring and ticketing will further provide automation in support of excellent and proactive customer care.
Edward Rutgersson, VP Sales, said:
“We’re very pleased to be of part of Wildanet's £50m programme to deploy their FTTP network in South West England. Given our 15 years’ experience working with fibre network owners, we fully understand Wildanet’s requirements around high productivity and scalability and have an OSS/BSS tool to support that.”
Paddy Paddison, CTO of Wildanet, said:
With our aggressive growth plans we needed a proven and well automated solution in place, rather quickly. After our procurement process, we came out with Netadmin as the given solution with a high degree of automation that were able to successfully cope with the growth plans. Netadmin’s knowledge of fibre networks and well established presence on the UK market was also a factor in our decision.