Once you have told us that you would like to benefit from the Gigabit Broadband Voucher Scheme – great, what happens next?
Agree your connection
Look out for the email from the Gigabit Voucher team at Digital, Culture, Media and Sport (DCMS). Make sure it doesn’t end up in your spam folder because until you agree the new connection, the team can’t issue your voucher. The email will come from email@example.com with a link to their website where you’ll find the scheme terms and conditions. If you confirm that you are happy with them they will confirm with Wildanet that they have issued a voucher for you.
Wait for connection
We will keep you informed about delivering your new service and will confirm when we have made the connection. As soon as you have a gigabit-capable broadband connection, we will inform the Gigabit Voucher team at Digital, Culture, Media and Sport (DCMS).
Validate your connection
Look out again for the second email from the Gigabit Voucher team from firstname.lastname@example.org because this time you will be asked to confirm that the new service has been connected and that you are happy with your new broadband speed. As soon as you have done this, the Gigabit Voucher team at Digital, Culture, Media and Sport (DCMS) will pay Wildanet the value of your voucher, which covers the cost of bringing the fibre service to your front door.
A final email from DCMS
You will receive one final email the Gigabit Voucher team at Digital, Culture, Media and Sport (DCMS) to confirm how much your voucher was worth. As a possible follow-up, the Gigabit Voucher team may ask if they can run a spot check on your connection a short time later.
If you have any questions, please contact our fibre broadband team by calling 0800 0699906. You can also find out more on the Digital, Culture, Media and Sport (DCMS) website here.
• Project Gigabit Phase One Delivery Plan (gov.uk)
• Key information about the UK Gigabit Vouchers can be found on the DCMS website here.