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Complaints Process

We endeavour to deliver the best possible service to our customers but understand there may be times when our service does not meet your expectations.

If you’re unhappy with the service that you have received for any reason, please let us know so we can aim to resolve the issue as swiftly as possible and to your satisfaction.

How to log a complaint

We’re committed to help all customers contact us easily. You can contact us by telephone, email or in writing.

Call us on 0800 0699906

Email us at hello@wildanet.com

Write to us at Customer Services, Elliott Building, Liskeard, Cornwall, PL14 6BT

What happens next?

We will acknowledge your complaint within 24 hours of receiving it.

We will then endeavour to resolve the issue to your satisfaction as swiftly as possible.

If our initial response does not meet your satisfaction, you may request for your complaint to be escalated to a manager who will respond within two working days.

If, having followed the above process, we have not resolved the situation to your satisfaction you can contact the Ombudsman Services – Communications via their website: https://www.ombudsman-services.org/

Wildanet is an independent internet provider bringing super-fast, reliable broadband to communities across Cornwall. With industry experience and expertise backing up our innovative solutions, our high-tech, low-hassle broadband provision is a game-changer for homes and businesses.

©  Wildanet Limited 2020. Unit 1a Penrose House, Treleigh Industrial Estate, Redruth, Cornwall, TR16 4DE Registered in England and Wales no 10586466. Members of UK WISPA and RIPE