This policy applies to how you use the Services provided by This document outlines the terms and conditions that will govern the purchase of products and services from us, Wildanet Limited a company registered in England with company no: 10586466 of Westbourne House, West Street, Liskeard, PL14 6BT. It is designed to make sure that all of our customers enjoy great service and that access is fair for everyone. The other important purpose of this policy is to ensure that our customers use our services in a way that complies with the law and does not harm others or the rights of others. The defined terms in the General Terms and Conditions also apply in this policy unless we expressly state otherwise. If you are the account holder, then you are responsible for the use the service by you and any other person using your account to access the service and/or the Wildanet network.
1.1. We do not actively filter or restrict the volume of data or adjust the connection speeds that our customers receive. However, if our network monitoring systems identify an unusual or excessive use of our broadband service, then we will investigate, and we may take action to mitigate the effects.
1.2. Unless expressly stated in an applicable Service Level Agreement for a particular service, we regard excessive data consumption as being more than three times the average for similar connections in that area.
1.3. We look for activity that can cause problems for other customers. Some examples include:
a.) if a customer is continually sending and receiving large amounts of data, then this could adversely impact the quality of service to other customers in that area. It could also indicate some kind of malicious activity, such as a customer with malware or a customer who is suffering a denial-of-service attack;
b.) if a customer is ‘peer-to-peer file-sharing’ or undertaking similar excessive bandwidth consuming activities; or
c.) if a residential customer is using the service for commercial use (not including ‘working from home’).
1.4. If we identify any excessive activities or unacceptable use by you of the service, then we may apply temporary restrictions limiting your use of to the service whilst we investigate the cause, and we may contact you if it appears that you are consuming excessive data or may have infected equipment in your property. These restrictions may include but are not limited to:
a.) applying restrictions to the bandwidth that can be consumed by you;
b.) capping your bandwidth (Mbps) or applying a total volume per month cap;
c.) a de-prioritisation of your internet traffic; or
d.) such other restrictions that we consider appropriate in the circumstances.
1.5. We may contact you if we suspect there may be a problem with the service equipment at your property, or if your usage appears to be substantially higher than similar connections in the area:
a.) Equipment: We may help you to check the service equipment and provide advice about security. We have seen examples where customers have installed harmful software on one or more device in their home without realising, or even online gamers who have annoyed other players online and then been targeted by other players with denial-of-service attacks. Such situations can be disruptive to the customer and can be a security threat, so we give the best advice that we can to help and will sometimes limit internet access whilst this can be resolved.
b.) Excessive Data Consumption: In the case where data consumption is excessive, we may contact you to discuss the nature of this usage, to ensure that the service is set up correctly, and that you are on the right type of subscription. For example, you may have a family member who is actively peer-to-peer file sharing, which could be distributing copyright materials. Such activity could attract the attention of the copyright owner, and we will advise you accordingly. Another example may be where you have a camera security system at your property and are streaming HD camera feeds to the web. In such cases, the consumption of traffic can be significantly reduced by altering some basic settings and we may offer advice in this area. In any case, we will work to help make your connection work better for you and our other customers and we will work with you to resolve any issues. However, as a very last resort, we reserve the right to restrict, suspend or disconnect your access to the service if it appears that it may be causing harm to you, our other customers, the Wildanet network or any other third party.
2.1 You may not use the service:
a.) in any way that breaches any law;
b.) in any way that we reasonably consider negatively affects the Wildanet network or the service or our ability to provide the service to other customers;
c.) in any way that we reasonably consider damages or could damage our reputation;
d.) in any way that we reasonably consider to be fraudulent;
e.) to infringe the rights of others;
f.) to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;
g.) to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
h.) to impersonate or otherwise misrepresent another person, or assist others to do the same;
i.) to communicate in a way that gives the impression that your communication originates from us;
j.) to send, knowingly receive, upload, download, use or re-use any material which:
i.) breaches any law;
ii.) is defamatory;
iii.) is obscene, immoral, offensive, indecent, abusive, menacing, harassing, threatening, hateful or inflammatory;
iv.) is discriminatory based on race, sex, religion, nationality, disability, sexual orientation or age or promotes any such discrimination;
v.) infringes the intellectual property rights of any person;
vi.) invades another’s privacy;
vii.) impersonates any person or misrepresents your identity or affiliation with any person; or
viii.) advocates, promotes, incites any party to commit, or assists any unlawful act or criminal activity;
k.) to access or attempt to access any network or computer system that you do not have authority to access; or
l.) or use the service to do anything that adversely affects the network or computer system of any third party;
2.2 You must not do anything that adversely affects the Wildanet network or our systems.
3.1 You use the service at your own risk.
3.2 You are responsible for the information, materials, and content that you access and transmit online. You must take appropriate steps to ensure that your computer system, network and equipment are secure.
3.3 You must implement appropriate technical and security measures to protect and secure your computer system, network and equipment are secure. We will not be responsible if your computer system, network and equipment are subject to unauthorised access or are attacked by viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
4.1 Failure to comply with this policy may result in us:
a.) undertaking an investigation into the breach or suspected breach;
b.) issuing you with a formal warning;
c.) restricting your access to our Services;
d.) exercising our right to suspend and / or terminate our contract with you; and/or
e.) reporting matters to the police and otherwise providing information to law enforcement.
5.1 We may amend this policy from time to time. You should regularly check these terms to ensure that you understand the terms that apply.
These terms were most recently updated on the 16th of July, 2025.
