Frequently Asked Questions
As we are a new company, you may have a few questions. Here are some commonly asked questions about Wildanet.
If you have any more questions, please feel free to email us at hello@wildanet.com
Wildanet will, in the main, be using Lightning Fast Wireless Speeds to connect people to the internet. Our network runs through the air via interconnected wireless hubs.
It's the cutting edge of technology and is more reliable than the old copper network
Wildanet uses state of the art wireless radio technology to connect our Community Hubs to your premises.
No, our equipment is smaller than a Sky dish, it ranges from saucer sized up to serving plate (6' to just over 12', in extreme circumstance we could use an 18' receiver). We fit it in a position on your premises that allows the receiver to have line of sight to our Community Hub. This can be on the wall or on a pole mounted to the wall or chimney of your premises.
No, our radios operate at a similar frequency to some modern WiFi devices they use very different modulation and so are not compatible. The router we fit does use normal WiFi so your devices connect to that.
Yes, the receiver on your wall will be connected by a cable to a router in your premises. The router provides WiFi for all your devices to connect to.
We use wireless technology to get the internet to you. That means that we can tell you how fast your internet is going to be and due to the way our technology works we can be confident in delivering lightning fast reliable internet.
Sending signals over the air can have downsides though, the most noticeable is the weather. If it's bad weather your speed will be affected. But with the experienced team we have we can calculate that downside pretty accurately.
Your reliability from us is calculated at 99% or better. That means we can ensure you get your desired internet speed 99% of the time. 99% means that the weather will have some effect for, on average, 3 days and 16 hours a year, the other 361 days and 8 hours will be great though! So, when it rains hard you will find that your speed may drop a little, and if it snows really hard your connection may drop out altogether.
These are temporary effects, once the weather improves the speeds will be back up to normal. You don't need to change any of your settings, just look out of your window, that's the best clue to the atmospheric effects.
We can provide you with a VoIP Telephone, this is a kind of telephone system that goes over the internet. It works the same as your traditional copper wire connected telephone and we can transfer your old BT number over too.
We offer a comprehensive range of call packages, from low rent to all inclusive. Please call 0800 06 999 06 and speak to one of our friendly helpers to arrange your number transfer.
Yes, we can transfer your existing number to our system, it takes up to 20 days for the transfer to be completed.
You can then be free of copper wires forever.
When you swap to another broadband supplier that uses BT's copper wires you still need to pay line rental. Wildanet has its own network that is separate to the old copper wires and so you do not need to pay an extra line rental.
No, it isn't true. While bad weather does affect our wireless signal we set up our connections with enough signal strength to allow for the losses that bad weather can cause. This is called Fade Margin.
Wildanet is an independent internet provider, bringing experience and expertise in fixed-wireless solutions to the region. Our lightning fast, reliable broadband internet services are built around proven and current network technologies, designed to create new options and providing for the first time, awesome choices to rural communities.
© Wildanet Limited 2018. Goonhilly Earth Station, Goonhilly Downs, Helston, TR12 6LQ Registered in England and Wales no 10586466. Members of UK WISPA and RIPE
Wildanet have received a grant from the BIG2 Project funded from the ERDF as part of the European Structural and Investment Funds Growth Programme 2014-2020 which partly funded a new network extension in the Camborne Area which we commissioned in December 2017. Since then, the project called Camborne Rising has enabled us to employ three new members of staff and add new customers to Wildanet's superfast internet.