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Full Fibre Broadband is Coming to Torpoint

Summer 2022

Connecting you to some of the fastest internet speeds in the UK

Work is underway to install a new high speed full fibre broadband network in the Torpoint area.

Once installed, it will provide the area with access to some of the fastest and most reliable broadband speeds anywhere in the UK.

At Wildanet, we believe everyone should have the freedom to enjoy access to the opportunities that high-speed broadband provides. Whether that’s working from home, streaming movies and TV on-demand, online gaming, using online services or simply just connecting with friends and family.

 

And yet, Cornwall and the South West still have countless communities suffering with poor quality internet connection, making life harder for many families and businesses in these areas and putting them at a distinct disadvantage to the rest of the UK. Wildanet is working to change this, which is why we’re bringing our new high speed full fibre broadband network to your area.

When will the new fibre broadband service be ready?

Installing the new digital network in your area will take a number of months and we expect the new full fibre broadband service to be available from Summer 2022.

Your Questions Answered

Why is this work necessary?

The UK government is committed to upgrading the UK’s digital infrastructure.

The Gigabit Broadband Voucher Scheme (administered by the Department for Media, Sport and Culture - DCMS) was introduced by the UK government to help internet service providers like Wildanet bring gigabit broadband to those in rural areas without access to fast, reliable broadband.

The work Wildanet is doing in your area is part of the national upgrade of digital infrastructure taking place across the whole of the UK, giving many thousands of people access to high-speed broadband and digital connectivity for generations to come.

As well as providing people with access to high speed broadband, this work is also necessary to replace the old copper network which is being retired in 2025.

Will there be much disruption?

In order to install the new full fibre broadband network in your area, we will need to undergo street works in the area. We’re working closely with our construction partners to keep any disruption to a minimum.

Our teams will need to cut a small trench in the ground in areas where the fibre is being installed. The fibre cabling is then laid inside and then covered over and replaced with new tarmac.

The trench is typically up to 30cm wide and up to 45cm deep.

You will start to see safety barriers in areas where our teams are working to help keep you and the community safe. Rest assured that these will only be up for a short time whilst we undertake the street works. We’ll have them out of your way as soon as we can.

We understand these street works may cause some inconvenience, but access will be maintained throughout the works to keep any disruption to an absolute minimum.

How long will the construction work take?

We will only be in your street for the shortest amount of time possible to ensure the works are completed to a high standard and safely. This is typically no more than a number of weeks and we will be out of the way as quickly as possible.

Who to contact if you require any assistance

Should you require any assistance whilst this work is taking place, please speak with a member of the construction team, who will be happy to help.

You can also contact our team directly on 0800 0699906 or email hello@wildanet.com should you experience any issues, whilst the construction work is taking place. Contacting us directly will enable our team to investigate and resolve any issues as swiftly as possible.

Reporting any issues during the street works

We’re working with our contractors to try and keep any disruption to an absolute minimum during the upcoming street works. However, we appreciate there may be times when things don’t always go to plan.

Whether good or bad, we want to hear from you so we can deal with any issues promptly and keep disruption to an absolute minimum.

The best way to report any feedback is to contact our team directly on 0800 0699906 or email hello@wildanet.com. Reporting any feedback to us directly will enable our team to investigate and resolve any issues as swiftly as possible.

Thank you for your patience and understanding whilst we carry out this essential digital infrastructure upgrade work.

We've partnered with Treeapp

We are planting a new tree for every new premise passed as part of our fibre rollout

What makes Wildanet different from other broadband providers?

We're local

We’re based in Cornwall, with offices in Liskeard, Redruth and Pensilva.

We're easy to contact

All our calls answered in 30 seconds or less. No more waiting on hold for hours on end!

Investing in Cornwall and the South West

We’re investing over £50million building a brand new digital network to support the upgrade of the UK’s digital infrastructure

Creating new jobs for local people

We’re helping to create hundreds of new jobs locally

Why are so many people switching to Wildanet's high speed broadband?

Highly recommended and our bills are cheaper

Running a small business was a nightmare with our previous (very well known) supplier. Having Wildanet installed has made a huge difference to my business and my family. Very happy customers.

Jules Wivell - JW Jewellery Design

The speeds are excellent!

  • Wildanet started to install fibre in my area, we signed up for the 200 mb package and the speeds as are excellent. TV picture quality is improved and no more buffering.
  • The installation was quick and easy and the staff have been superb, I would highly recommend them.

Adam Hodgkins

Dealing with Wildanet has been a joy!

Being a rural pub is hard at the best of times,

Wildanet, thank you, I never knew having decent internet would transform our little village so much.

Claire Murray

 

Fantastic company, sorted out our internet problems. Highly recommended.

We are delighted with your service, and you are a local company, just a phone call away. Thank You!

Jacqui Punter

 

Register your interest to receive exclusive early bird offers

We are expecting the new service to be available from Summer 2022. Register your details below and we'll keep you updated on progress and let you know as soon as the service becomes available.

Thank you